Effective 7 November 2026 · Consumer online orders · Worldwide
This policy applies to goods purchased by consumers directly from Green Nordic AB through our online shop, including orders referred from Facebook or Instagram, wherever we accept delivery. It provides a common return service across our supported destinations. It does not mean that every product can be shipped to every country. Mandatory consumer rights in your country of habitual residence remain fully protected and prevail whenever they provide greater protection. For delivery in Norway, also see our Norway sales terms.
1. Seller and customer service
Green Nordic AB · Swedish company number 559413-3299 · VAT SE559413329901.
Nordenskiöldsgatan 11 A, SE-211 19 Malmö, Sweden.
Email: info@greennordic.net · Telephone: +47 932 15 080.
Contact Green Nordic about returns, refunds or defective goods even when a supplier dispatches your order. Please include your order number, the relevant items and your contact details where possible. Proof of purchase may be provided by other reasonable means.
2. Our worldwide 14-day return service
You may notify us that you wish to cancel an eligible consumer purchase within 14 calendar days after receiving the goods, without giving a reason. Where no statutory cooling-off right applies, Green Nordic offers this as a voluntary contractual service on the same conditions stated here. Send the goods back within a further 14 calendar days after notifying us. Sending your notice or return before the relevant deadline is sufficient.
For a single order delivered in separate consignments, the notification period starts after you receive the last item. Statutory rules extending a deadline, including where required information is missing, remain applicable. Longer mandatory local cancellation periods take precedence. The exceptions in section 6 apply only to the extent permitted by applicable law.
3. How to return an item
Email us a clear cancellation statement, or contact us by telephone or post. You can use the optional form below. We will provide the appropriate warehouse address and practical shipping instructions. Contacting us for an address is helpful but is not a requirement for prior approval of a statutory cancellation. Unless we agree a different return address, returns can be sent to the seller address above.
Pack the goods securely and retain evidence of dispatch. Tracking is recommended. You may inspect goods as you would in a shop. Original packaging is useful but is not a blanket condition for exercising consumer rights. We may deduct a demonstrable loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, only where permitted by law and after the required information has been supplied.
4. Return costs and cross-border shipments
For a change-of-mind return, you pay the direct cost of return shipping unless we agreed to pay it or applicable law requires us to do so. There is no administration, cancellation or restocking fee. For goods that cannot normally be returned by post, the applicable return-cost estimate must be supplied before purchase; contact us to arrange a suitable method.
For a valid defect, wrong item or other non-conformity claim, Green Nordic covers necessary return shipping. Contact us so we can arrange a suitable label, collection or reimbursement. We do not require you to bear costs that applicable consumer law places on the seller.
For international returns, use accurate customs documents and identify the shipment as returned goods where appropriate. We can assist with the original order information. Do not declare a false value or mark a commercial shipment as a gift. Import taxes paid directly to customs or a carrier may require a separate repayment application to that authority; this does not limit any refund or reimbursement Green Nordic is legally required to provide.
5. Refunds
We refund returned items without undue delay and no later than 14 calendar days after receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first, unless applicable law requires an earlier refund. Refunds use the original payment method unless you expressly agree otherwise, and we charge no refund fee.
When you cancel the whole order, we also refund the least expensive standard outbound delivery offered for that order. The additional cost of an upgraded delivery option is not refunded unless required by law. For partial returns, any delivery refund follows applicable law and the delivery costs attributable to the returned goods. Refunds are issued in the transaction currency; your bank or payment provider may apply its own exchange rate.
6. Limited exceptions
Change-of-mind cancellation may be excluded for genuinely personalised or custom-made goods, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health-protection or hygiene reasons after their seal is broken. An exception is applied specifically, disclosed before purchase, and only where lawful. Water, bottles, thermoses, lunch boxes and backpacks are not automatically excluded as product groups. A change-of-mind exception never removes rights relating to defects or misdescription.
7. Faulty, damaged, missing or incorrect goods
Tell us about the problem and provide available order details. Photos can help assess damage, but we accept other reasonable evidence. Do not use a product that appears unsafe. A delivery signature or the absence of a damage note does not by itself remove your rights against Green Nordic.
Depending on applicable law and the circumstances, remedies may include repair, replacement, a price reduction, refund and compensation. Necessary costs of a valid consumer remedy are borne by Green Nordic. Mandatory local complaint and limitation periods apply; the 14-day change-of-mind period does not limit defect claims. Any manufacturer warranty is additional to your statutory rights.
8. Exchanges, cancellation before dispatch and uncollected parcels
Contact us promptly for an exchange or to cancel before dispatch. We will confirm availability and the practical arrangement. An exchange may be handled as a return and a separate order. Failing to collect a parcel is not itself a clear cancellation notice. Any claim for uncollected parcels must be lawful, reasonable and based on actual recoverable costs.
9. Business orders and local consumer rights
Purchases made for business purposes are governed by the agreed quotation or contract; this consumer return service does not automatically apply. A genuine consumer purchase is not reclassified as a business purchase merely to exclude rights.
This policy does not impose exclusive foreign courts, mandatory arbitration or a waiver of local protections. Consumers may use the courts and dispute-resolution channels available under applicable law. Contact us first to seek a solution. For eligible cross-border European purchases, the European Consumer Centre in your country may help. Information about Swedish alternative dispute resolution is available at Allmänna reklamationsnämnden (ARN).
10. Optional cancellation form
Send this only if you wish to cancel your purchase. An equivalent clear statement is sufficient.
To Green Nordic AB, Nordenskiöldsgatan 11 A, SE-211 19 Malmö, Sweden; info@greennordic.net.
I/we give notice that I/we withdraw from the purchase of: __________
Order number (if available): __________
Ordered on / received on: __________
Consumer name(s): __________
Consumer address: __________
Date: __________
Signature (only for a paper notice): __________
The policy supplied when you place your order applies to that purchase. Later changes do not retrospectively reduce your rights.